New Feature: AI-Powered Chargeback Assistance Track Product Updates
Win more disputes and recover revenue faster with intelligent, data-driven response guidance built directly into your workflow.
The Challenge: The High Cost of Manual Disputes
Dealing with chargebacks is one of the most frustrating and time-consuming tasks for any hospitality operator. Each dispute requires gathering evidence, understanding complex card brand rules, and drafting a compelling response—all while the clock is ticking. When teams are stretched thin, these disputes are often conceded simply because there isn’t enough time to fight them effectively. This leads to lost revenue and unnecessary operational strain.
The Solution: Intelligent Guidance at Your Fingertips
We have integrated AI Chargeback Assistance directly into the Track platform to help you reclaim your time and your revenue. This feature provides immediate, expert-level guidance for all chargeback cycles, ensuring you submit the strongest possible case every time, even taking into consideration the responses previously submitted for follow-up disputes.
How AI Chargeback Assistance empowers your team:
Expert Response Drafting
Instantly generate a professional response tailored to specific transaction details, eliminating the need to start from scratch
Operational Speed
A single click analyzes the dispute and provides clear guidance, removing the delays caused by manual research.
Seamless Integration
Access guidance, copy formatted responses, or download a PDF version for your records directly from the chargeback details screen.
Clean, Ready-to-Use Formatting
The guidance is presented in a human-readable format, free of technical jargon, and ready for your merchant portal.
How it Works
When you are viewing a chargeback in its first cycle, you will now see a Chargeback Guidance button. Simply click to open a dedicated window where the system generates a fresh, data-driven strategy for that specific case. If you need to share the strategy with your team or keep it for an audit trail, you can download the full guidance as a PDF with a single click.
The TrackPayments Advantage
This is about adding another layer of protection to your existing payment workflow. By leveraging the data already stored within your integrated TrackPayments stack, we help you reduce human error and increase your chances of successfully reversing a dispute.
AI Chargeback Assistance is live and ready for you to use within your TrackPayments dashboard.
Put your new tools to work. The next time a dispute arrives, let Track handle the heavy lifting. Simply open the chargeback details and click Chargeback Guidance to start recovering your revenue with more confidence and less effort.