Focus on Customer Satisfaction, Not Hype
Our priority is delivering value to customers. AI is a tool that offers powerful new ways to improve performance and guest service.
Generative AI for Listing Content
Soon, we’ll use GenAI to rewrite or improve listing descriptions across platforms (Airbnb, Vrbo).
AI is One Tool Among Many
AI isn’t a magic bullet — it’s just one of many methods (such as machine learning) that help us solve real-world problems quickly and easily. If a simpler approach works with a different tool, we should use it.
Keep Hospitality Human
We know this is still a person-to-person industry. Automation shouldn’t replace hospitality; it should support and enhance it.
Proactive Customer Service & Guest Assistance
AI “agents” can handle routine requests on behalf of the user. Trained on the right data, they can even anticipate guests’ needs such as extra beach towels or common requests.
Improving Operations
From route planning for cleaning schedules to other optimizations, we’ll apply AI only when it helps. Sometimes a more straightforward solution is enough.
Auto-Tagging Images
We’re building a model to automatically tag listing photos with relevant keywords. Human feedback makes the model smarter and better, saving time while improving both accuracy and search results.
