Gather powerful lead data in one place, then use that data to drive targeted email or SMS/text campaigns in an automated, but richly personalized way. It’s never been easier to communicate with and market/re-market to guests. Best of all, you never have to leave Track to manage guest records.
Booking Lead Management
Reach out to your best leads or re-market to lapsed guests
Audience Segmentation
Send more relevant emails by targeting CRM data
Email Automation
Send real-time emails based on triggers to nurture and engage guests
SMS (Text) Automation
Meet your guests where they live—on their phones
Guest Surveys
Create engagement and value with integrated survey tools
Caller ID on Steroids
Reservation agents can see who is calling with information such as guest history, notes, communications throughout the guest history.
Omni-Channel Communications
Centralize your guest and contact database. Reach out via voice, text, chat, or email. Target and personalize emails and optimize with A/B testing.
The enterprise-class TrackSuite is the best property management solution on the market. With the legendary TrackPMS at its core, it also includes new products like TrackPayments and TrackDistribution. Learn more in our printable product booklet.
Add any parameters you wish in order to target guests based on behavior, spend, and more, so that they receive the most relevant messages and promotions.
Use custom tags for specific contacts like VIP, “Do not rent,” pet-owner. You can also add details and notes on guest preferences, notes about their stays, and more.
Text, email, phone are all part of the guest experience and engagement. Track has built-in automations to help manage your communications as well as survey tools to ensure a full view of the guest lifecycle.
Organizing your contacts is important to keep your data clean. If Mrs. Guest has five bookings, you don’t want Mrs. Guest to be listed as five distinct contacts. Track organizes your contacts so that Mrs. Guest will be one contact with a history of five stays.
