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Privacy

PRIVACY NOTICE

Last Updated: 05/01/2026

1. Introduction

This privacy notice (“Privacy Notice”) governs how TravelNet Solutions, LLC (along with its affiliates, collectively, “TNS,” “Track,” “we,” or “us”) collects, processes, and uses Personal Information (as defined below) relating to the users and visitors (collectively, “you”) of this website, and any other related websites (collectively, the “Site”,) and your rights with respect to your Personal Information. The Site and any services provided by TNS are collectively referred to as the “Services.”

Your use of the Services is subject to this Privacy Notice, which is incorporated into our Terms of Use. By using the Services, you agree to this Privacy Notice, which may be updated by us at any time. You should review this Privacy Notice carefully. If you do not agree with it, you may not use the Services. Please note that if you do not provide certain Personal Information to TNS when requested, we may not be able to provide you with access to all areas of the Services.

California residents, please read our California Privacy Notice. If you are a TNS employee in California, you will have separately received our California Employee Privacy Notice.

European Union or United Kingdom residents, please read our GDPR Privacy Notice. If you are a TNS employee in the European Union or United Kingdom, you will have separately received our EU/UK Employee Privacy Notice.

2. Definitions

  1. “Personal Information” means any information that identifies, relates to, describes, could be used to identify or is otherwise associated with an individual person or household, which is in the possession of, or is likely to come into our possession (or the possession of our representatives or service providers), and includes the definition of “personal information,” “personal data,” and similar terms under applicable laws and regulations relating to data protection and privacy.

3. Our Collection and Sources of Personal Information

We may collect the categories of Personal Information listed below from or about you in connection with your access and/or use of the Services.

  1. Communications Data. If you contact us directly, we may collect Personal Information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
  2. Registration and Profile Information. When you register for an account, we may collect Personal Information such as your name, company name, address, email address, and telephone number.
  3. Information Collected by Cookies. Like any other website, we use ‘cookies’. Via cookies, we may collect Personal Information including visitors’ preferences and the pages on the website that the visitor accessed or visited. For more information on our cookies usage, please read our Cookies Policy.
  4. Technical Information. We may automatically receive and record technical information from your computer, web browser, and/or mobile device, such as your IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, Internet Service Provider (ISP), the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Site. This includes information about how you use and navigate the Site, such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with the Site (together, “Usage Data”).
  5. Payment Information. If you choose to use a paid account or service, a third-party vendor may collect payment information on our behalf. We utilize the services of AWS, FreedomPay, Spreedly, SlimCD, Yapstone, Payrix, and Authorize.net to collect, process, and store your credit card information, and we may gain access to certain information about your method of payment, such as your name, email address, billing address, and the last four (4) digits of your credit card.

4. How We Use Your Information

We use the information we collect in various ways, including to:

  1. Provide, operate, and maintain our Services;
  2. Improve, personalize, and expand our Services (including customizing our web page content based on browser type and/or other information);
  3. Understand and analyze how you use our Services (including analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information);
  4. Develop new products, services, features, and functionality of our Services;
  5. Communicate (including by email) with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;
  6. For ongoing review and improvement of the information, content, and Services provided to ensure they are user-friendly;
  7. Conduct analysis required to detect malicious data and understand how this may affect your IT system;
  8. Perform in-depth threat analysis, prevent any potential disruptions such as cyber-attacks, and conduct statistical monitoring and analysis of current attacks on devices and systems for the ongoing adaptation of the solutions provided to secure systems and devices against current attacks;
  9. Find and prevent fraud and other crimes or malpractice, and improve fraud detection and information security;
  10. For the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), and obtain legal advice or to establish, exercise, or defend our legal rights;
  11. Confirm and verify your identity and conduct due diligence;
  12. Manage and administer our business, and comply with our contractual obligations;
  13. For all purposes otherwise set out in this Privacy Notice; and
  14. If you are located in a jurisdiction that requires us to obtain your consent to collect, use, store, process, and disclose your Personal Information, you understand that by accepting the terms of this Privacy Notice, you expressly provide your consent to us collecting, using, storing, processing, and disclosing your Personal Information as set out in this Privacy Notice.

5. Our Disclosure of Personal Information

TNS does not share Personal Information with unaffiliated third parties except when we have your permission, as required by law, and/or under the following circumstances:

  1. We work with third-party service providers to provide website development, hosting, data storage, maintenance, and other services for us. To the extent necessary for these third-party service providers to complete their contractual obligations to us, they may have access to or process information about you.
  2. We may partner with certain third parties to collect information regarding your use of our Services in order to improve our maintenance and support. These third parties may also engage in analysis, auditing, research, and reporting and may use web logs or web beacons, and they may set and access cookies on your computer or other device. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Please note that certain aspects of our Services may not work correctly if you block cookies. Any third-party plugins and components are governed by the privacy notice of the company providing them (and not this Privacy Notice), so we advise you to read their privacy statements.
  3. In some cases, to provide the Services, we share information about you with trusted partners who work on our behalf under confidentiality agreements.
  4. We may partner with third parties to manage our advertising on other websites. Our partners may use tracking technologies to gather information about your activities to provide you with advertising based on your browsing activities and interests.
  5. We may share information about you to protect TNS, customers, and others, such as to enforce our agreements, policies, and terms of use.
  6. We may share information in response to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
  7. We may share information about you in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
  8. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  9. In the event of a corporate transaction, such as a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of any or all of our assets or liabilities, some of the Personal Information that we hold may be among the assets or liabilities transferred to a buyer or other successor. We may also transfer Personal Information to another entity or its affiliates or service providers in connection with, or during negotiations of, any merger, acquisition, sale of assets or liabilities or any line of business, change in ownership control, financing transaction, or in the unlikely event of a bankruptcy.

6. Your Rights

Depending on the jurisdiction in which you reside, you may have legal rights in relation to your Personal Information. These rights may include:

  1. Declining to share certain information with us (in which case we may not be able to provide to you some of the features and functionality of the Services);
  2. Requesting and obtaining information regarding how we may use your Personal Information;
  3. In some circumstances, requesting and receiving some Personal Information about you that you have provided to us;
  4. In some circumstances, requesting that we correct your Personal Information if it is inaccurate or incomplete;
  5. In some circumstances, requesting that we erase your Personal Information (but please note that there may be circumstances where we are legally entitled to retain Personal Information regardless of any such request);
  6. In some circumstances, requesting that we restrict or block our processing of your Personal Information (again, there may be circumstances where we are legally entitled to refuse that request); and
  7. Where applicable, the right to lodge a complaint with the data protection regulator in your jurisdiction if you think that any of your rights have been infringed by us.

You can inquire about your rights by contacting us using the contact details below.

7. How We Protect Your Information

  1. Data Security. We maintain physical, technical and administrative safeguards designed to protect the integrity and security of your information. We cannot, however, ensure or warrant the security of any information you transmit to us through the Services and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or administrative safeguards. Although we may allow you to adjust your privacy settings to limit access to your information, no security measures are perfect or impenetrable. We cannot control the actions of other users or other third parties with whom you may choose to share your information. Therefore, we cannot and do not guarantee that information you provide through the Services will not be viewed by unauthorized persons. We are not responsible for circumvention by any third party of any privacy settings or security measures contained within the Services.
  2. Data Retention. We only store your Personal Information for as long as may be needed to provide the Services to you, with the exception of Personal Information that we may need to store for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements or for records management purposes. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods. Even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information.
  3. Protecting Minors. Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. We do not knowingly collect any Personal Information from children under the age of thirteen (13). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

8. International Visitors

The Services are controlled and operated by TNS in the United States. If you choose to access the Services from outside the United States, you acknowledge that you will be transferring your information, including Personal Information, outside of those regions to the United States for storage and processing, as necessary to provide to you the Services and you consent to such transfer.

9. Other Important Information

  1. Changes and Updates to this Privacy Notice. We reserve the right to make changes to this Privacy Notice at any time. We will notify you about significant changes in the way we treat your information, such as by placing a prominent notice on the Site or by sending you an email so that you can choose whether to continue using the Services. Material modifications are effective thirty (30) calendar days after our initial notification or upon your acceptance of the modified Privacy Notice. Immaterial modifications are effective upon posting of the updated Privacy Notice on the Site. Please revisit this page periodically to stay aware of any changes to this Privacy Notice. For the avoidance of doubt, disputes arising hereunder will be resolved in accordance with the Privacy Notice in effect at the time the dispute arose.
  2. Third-Party Websites. The Services may provide links to, or features from, other third-party websites. If you link to or use such third-party sites or features, you do so at your own risk. We do not control and are not responsible for the content or practices of any third-party website, application or other product or service.

10. Our Contact Information

If you have any questions or comments about this Privacy Notice or our practices regarding your Personal Information, please email us at [email protected] or call us at 844-757-0800.