Under Data Protection Laws (as defined in the TravelNet Solutions Data Processing Addendum or “DPA”), TravelNet Solutions, in its role as data processor, is required to disclose third-parties who process personal data on our customer’s behalf. The below listed subprocessors perform an important role in the Services TravelNet Solutions provides.
A subprocessor is a third party, acting on behalf of TravelNet Solutions. Subprocessors process personal data of which TravelNet Solutions is a processor. Subprocessors only process personal data pursuant to a written contract between TravelNet and the subprocessor which includes necessary and appropriate security, privacy and compliance obligations.
TravelNet Solutions’ commitments with respect to subprocessors, including how we add or replace subprocessors, are outlined in the TravelNet Solutions DPA.
| Entity Name | Location of Processing | Data Processed & Purpose of Processing |
|---|---|---|
| AWS | Hosted in the U.S. May be accessed globally by TravelNet Solution’s employees. | SaaS Services hosting provider serving as the backbone of our infrastructure for several of our products and Services. As a general principle, AWS will not access any Customer instances of the TravelNet Solutions Services except in limited cases such as to investigate service issues. |
| New Relic, Inc. | Hosted in the U.S. May be accessed globally by TravelNet Solutions employees. | New Relic provides application monitoring and logging services for the TravelNet Solutions products and services. |
| Google Workspace | Hosted in the U.S. May be accessed globally by TravelNet Solutions employees. | Communication tool for all employees within the organization. Gmail, a part of Google Workspace, offers a user-friendly interface and robust features that enhance productivity, collaboration, and information sharing among team members. Overall, Gmail serves as our organization’s primary internal email subprocessor, fostering efficient communication and collaboration while maintaining a high level of security and data privacy. TravelNet Solutions also uses Google Drive and other products in the Workspace suite to facilitate collaboration and information sharing internally and with customers. |
| Salesforce.com, inc. | Hosted in the U.S. May be accessed globally by TravelNet Solutions employees. | Salesforce allows TravelNet Solutions to manages all of our customer relationships and engagements as a central repository. Details such as the products and services customers have purchased, TravelNet Solutions’s engagement with customers and key points of contact are all managed in Salesforce. |
| Slack | Slack services are hosted in the United States, but processing may occur globally wherever TravelNet Solutions users access the services. | Slack is one of TravelNet Solutions’s key internal communications systems. TravelNet Solutions team members use Slack to facilitate service provision and provide customer support expeditiously. Team members may include Customer Data and personal data in internal conversations to optimize service provision. |
| Zendesk | Zendesk services are hosted in the United States, but processing may occur globally wherever Customer or TravelNet Solutions users access the services. | TravelNet Solutions uses Zendesk to operate our service desk and as our ticketing provider for professional and technical support. Customer details are requested as part of creating a ticket. Additionally, any personal data that customer puts in the ticket, at its discretion, as a means of providing evidence of a technical issue will be processed by Zendesk. |
| Authorize.net | Authorize.net services are hosted in the United States, but processing may occur globally wherever Customer or TravelNet Solutions users access the services. | Payment Gateway for our TrackPMS product |
| FreedomPay | FreedomPay services are hosted in the United States, but processing may occur globally wherever Customer or TravelNet Solutions users access the services. | Payment Gateway for our TrackPMS product |
| Payrix | Payrix services are hosted in the United States, but processing may occur globally wherever Customer or TravelNet Solutions users access the services. | Payment Gateway for our TrackPMS product |
| Spreedly, Inc. | Spreedly services are hosted in the United States, but processing may occur globally wherever Customer or TravelNet Solutions users access the services. | Tokenization, third-party storage for our TrackPMS product |