SkyRun has spent 20 years building a reputation for unique guest experiences and high-quality property management. Today, they support about 1,700 properties across 46 destinations in the United States.
For a long time, SkyRun relied on its own internal software. Eventually, however, their proprietary solution eventually reached the end of its functional life. Managing a small team to maintain and update a complex system became a burden. New features were slow to come, which created frustration for their franchisees.
They realized they needed an enterprise partner so they could stop being a software company and get back to being property managers.
SkyRun spent six months vetting partners before choosing Track. They needed a system that offered "quality of life" tools right away. Because SkyRun is a franchise, they worked with the Track Professional Services team to create a baseline system.
They preconfigured about 60% of the settings to match SkyRun’s standard operations. This preparation made the rollout incredibly fast. They converted 45 franchisees in just eight months, which meant a new location went live every 15 days. Eventually, SkyRun’s team became so comfortable with the process that they managed the final implementations on their own.
Switching to TrackPMS and TrackDistribution gave SkyRun the stability and innovation they needed and the visibility they were missing.
Financial Awareness
Track’s Trust Accounting helped franchisees understand their variable costs and set up better fee structures.
Revenue Strategy
They gained the ability to run complex promotions and revenue management strategies that their old system couldn't handle.
Listing Health
TrackDistribution allowed them to see the technical health of their listings and manage reviews across different channels with much more detail.
Since moving to Track two years ago, SkyRun has scaled without losing the quality they are known for.
By choosing a partner like Track, SkyRun was able to build a solid technological foundation and focus on the hospitality they provide to owners and guests.
Discover how SkyRun achieved a 23% annual growth rate and added 300 properties by upgrading their technology to Track. Download and share this case study to learn more about how they transformed their operations while maintaining high guest satisfaction scores.