Location: St Germain, Wisconsin
Size: 120
Website: hillervacationhomes.com
Operator: Angela Foulks, Director of Marketing & Acquisitions
Hiller Vacation Homes, led by Director of Marketing and Acquisitions Angela Foulks, is a cornerstone of professional property management in the Northwoods. The team focuses on delivering a seamless experience for guests while maintaining high standards of transparency for their homeowners. For Hiller, success is measured by the strength of these relationships and the ability to scale without compromising the quality of their service.
The transition to Track allowed Hiller Vacation Homes to consolidate their entire operation into a single, reliable environment. During a structured 12-week onboarding process, they migrated their data and integrated TrackPMS, TrackDistribution, and TrackPayments into one workflow. Angela found that the consolidation was a natural choice for their growth, stating that “it's almost a no brainer to just have one piece of tech that all of our team can rely on, without having to go to 3 or 4 different types of services.”
By moving away from a patchwork of apps, the team regained their focus and confidence in their technology. Unlike their previous experiences where tools were taken away, Angela observed that, “... instead, we found that Track is constantly giving us new information, new features, without having to delve into a new software partner.” This partnership ensures that “Track put all of that together in a seamless interface that anybody can use and do well with.”
For Angela, the most significant advantage of the platform is found in TrackPulse and the integrated CRM. While other software providers were removing these tools, Track provided a robust way for Hiller to capture and utilize guest information to drive direct bookings. The team now uses these insights to understand guest spending habits and property preferences, ensuring every interaction is personalized. By maintaining a clear view of their guest history, Hiller can market directly to past visitors and build the long-term loyalty on which their business model depends.
The shift to Track has fundamentally changed how Hiller Vacation Homes operates and communicates with its stakeholders.
If you'd like to learn how to transform owner relations, automate financials, and preserve growth, it might be time to consider Track. Download this case study and talk it over with your colleagues.