Location: Ohio
Size: 179
Website: ohioshores.com
Operator: Nick Eliason, Co-Owner
Nick Eliason and the team at Ohio Shores Hospitality run a highly successful hybrid hospitality model. Their portfolio splits right down the middle, balancing traditional vacation rentals like standalone homes and condos with independent boutique hotels. To protect investor interests and preserve the historic name of each property, Ohio Shores white-labels their hotels. It's a smart strategy that keeps local brand integrity intact while letting the team apply centralized, professional standard operating procedures behind the scenes.
Managing a hybrid portfolio means constantly balancing two completely different operational models. Vacation rentals thrive on unique, individual properties, but hotels live and die by standardized inventory categories.
Before making a switch, Eliason vetted ten different property management systems to find a solution. Most legacy platforms offered rigid, turnkey software that forced every piece of data into a single brand bucket. They jumbled payments into single bank accounts and mixed unrelated inventory across booking engines. It didn't just confuse guests, it actively created investor distrust and massive accounting headaches. Ohio Shores needed a platform built for extreme customization, isolated payment gateways, dedicated booking engines, and a clean booking experience for hotel guests.
Ohio Shores selected TrackPMS to manage their diverse portfolio and keep distinct brands autonomous. The key is that TrackPMS provides the deep customization required to centralize operations without sacrificing brand identity.
Through TrackPMS, Ohio Shores set up independent payment gateways to route revenue directly into specific property bank accounts. This keeps investor funds totally transparent and separated from day one. They also built dedicated booking engines so guests only see relevant inventory for the specific hotel they want to book.
To make hotel management work, TrackPMS implemented a book-by-unit-type feature. Instead of making guests scroll through individual room numbers, travelers can quickly select categories like a one-bedroom condo or a double-queen room. On top of that, open APIs allowed smooth integrations with essential operational tools, backed by a dedicated support team that actually took the time to understand their unique business goals.
Transitioning to TrackPMS unified their entire operation into a single interface. Now, reservation agents manage every single brand efficiently without toggling between systems. The book-by-unit-type feature fixed their channel distribution issues and created a fast, clear booking experience that keeps guests from dropping out of the reservation funnel.
Owner retention and investor trust reached a new level through the real-time owner portal mobile app. Investors log in securely to view performance metrics, check monthly statements, and block out personal dates instantly. It eliminates the constant back-and-forth phone calls and cuts out hours of unnecessary manual workarounds.
Managing a hybrid portfolio creates real friction when legacy systems try to force unique vacation rentals into standardized hotel categories. Eliason vetted ten different platforms before choosing Track to isolate payment gateways, build custom booking engines, and protect investor trust. Download and share the case study to read more.