A Smoother Guest and Reservation Experience
You work hard to build guest trust, and you don’t want small friction points in the booking process to hurt that trust. We updated our guest-facing tools to give your guests total clarity up front, and keep your daily workflows moving without extra manual work.
Automated cancellation details in guest emails: A dedicated Cancellation Policy merge field is now available for any email template that supports reservation data. The platform pulls your exact terms straight into the message, so your guests always know what to expect. Learn more with the Merge Fields Quick Guide.
Unified lead email conversations: Inbound lead emails thread neatly into a single conversation inside the guest's inbox. Your front-line staff gets full visibility into the conversation history, helping them respond faster without searching through disconnected messages.
Protected ledger entry on failed payment attempts: If a failed payment follows a successful transaction, the platform keeps that attempt safely recorded in the transaction history. This protects your records and ensures guests are never hit with a duplicate charge.