The Full Guest Picture, No Matter the Channel
Guests book through a dozen different channels, but your team still needs one clear picture of who they're talking to and what they need. These updates keep more guest context flowing into Track automatically, so your team has what it needs to deliver a consistent, on-brand experience no matter where the reservation started.
Expedia guest contact info, captured automatically: Reservations from Expedia now bring the guest's email address and phone number onto their contact record, wherever Expedia provides them. Masked numbers get skipped instead of saved, so your team gets a real way to reach the guest without any extra manual entry. Learn more about Distribution Channel Connections in general.
Every reservation number, right in your templates: Alternate reservation numbers, like an OTA confirmation number or a legacy PMS number, are now available as merge fields in documents, email templates, triggers, and automations. No more digging through a reservation to find the number a guest is asking about. Learn more: Merge Fields Quick Guide