TrackIQ – Your AI Teammate for Everyday Operations
TrackIQ sits directly inside Track as your mobile-friendly, AI assistant, making everyday operations easier for the teams on the ground.
You can talk to it like a regular colleague. It books stays, updates guest reservations, and closes work orders right on the spot. At the same time, it flags urgent issues automatically so you don't have to waste time digging through the system.
Fast
Front-line staff and desk agents get answers and complete tasks in a fraction of the time.
Smart
TrackIQ actively monitors for anomalies, catching any issues before guests or owners.
Secure
Safe and secure deny-by-default, role-based access model with a full audit trail.
Core Features
Conversational Core
Skip the clicks and menus. TrackIQ turns natural conversation into real back-end execution, so booking a stay, adjusting a reservation, or checking a guest's folio is as easy as asking for it.
Surfaces Relevant Insights
Get more than an answer. Ask TrackIQ who's checking in today, and you won't just get a list, you'll get what's worth knowing, like a guest who still has a balance due.
Continuously Expanding Skill Library
TrackIQ launches with 60+ hospitality-specific skills across reservations, front desk, housekeeping, maintenance, owner relations, and GM reporting, with more added over time and no software overhaul required.
TrackIQ Hospitality Skills
TrackIQ launches with a deep skill library built for every role in your operation.
GMs & Operations
- GM daily snapshot: arrivals/departures/in-house, expected revenue, balance due
- Occupancy % for a date range
- Booking summary: count, revenue, ADR
- Pacing (how bookings/revenue are coming in over time)
- Per-unit performance: booked nights and revenue
Reservations
- Look up a guest by name, email, or phone
- Price a potential stay without booking it
- Create a reservation
- Move dates, switch units, update guests
- Confirm a hold or cancel
- Check in/out
- Read or regenerate a door code
- View folio charges, payments, balance
- Record a cash or check payment
- Read/send guest messages across channels
Housekeeping & Maintenance
- Check clean status, occupancy, last-changed per unit or portfolio-wide
- See housekeeping schedule and calendar
- Set a unit's clean status.
- Create a work order with priority and description
- Search work orders by unit, status, or priority
- Update priority, title, or notes
- Assign, start, complete, or cancel a work order
Front Desk & Guest Services
- Update guest contact details
- Merge duplicate guest records
- Look up and review guest survey responses
Owners & Owner Relations
- Look up owner profiles, balances, and units
- See people, owner company, and revenue split
- Pull statement figures like revenue, net, and payouts
And no matter what
- TrackIQ always confirms your access level and gives you a direct link back to the record in Track.
Frequently Asked Questions
TrackIQ is native, mobile-friendly AI assistant built directly into Track, available through the platform and also accessible on mobile. It's designed to make day-to-day property management operations easier by turning natural conversation into real back-end execution, like booking a stay, adjusting a reservation, or checking a guest's balance.
TrackIQ is built for the people running daily operations: front desk agents, field coordinators, GMs, and other everyday Track users. It's designed to work the way hospitality teams actually work, without requiring any technical setup.
TrackIQ launches with 60+ hospitality-specific skills across reservations, front desk and guest services, housekeeping, maintenance, owner relations, and GM reporting. It can look up and update reservations, check guests in and out, manage work orders, pull owner statement figures, and surface daily snapshots like occupancy and pacing, all through conversation.
No. TrackIQ is built to remove manual, repetitive work so your team can spend more time on what people do best: guest relationships, owner trust, and judgment calls.
TrackIQ is available for all TrackPMS customers with single-sign-on (SSO) enabled, and who are on Track’s current master service agreement (MSA). If you do not see TrackIQ enabled, reach out to Support or your Customer Success Manager. To learn more about how to start using TracKIQ, visit our Help Center.
Yes. TrackIQ runs on a deny-by-default, role-based security model with a full, unalterable audit trail for every action. It accesses live Track data through secure API calls only, never a copy stored in a separate layer, and every user's access is bound by their existing Track permissions.
The skill set is identical for every user and account, since Track builds and governs what TrackIQ can do centrally. What differs is access: a front desk agent and a GM get different results from the same assistant because their existing Track permissions differ, not because they're using different AI.
No. TrackIQ is built and owned entirely by Track, with no external software licensing or third-party data processing contracts required.
TrackIQ is an in-app feature for TrackPMS customers, but it is specifically designed to be mobile-friendly, meaning your team can have the same conversational access to Track from wherever they're working.