TrackPulse AI - Make Every Agent Your Best Agent | Track Property Management Software

TrackPulse AI – Make Every Agent Your Best Agent

Automate call scoring and call summaries, get full call transcripts, and support lead processing, without adding a single extra step to your agents' workflow.

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of eligible calls scored automatically

less time spent on call review, same quality of coaching

Give Agents Time Back

Less time typing, more time with the guest, and more call capacity as a result.

Coach Every Agent

Every eligible call gets a score, not just the one a manager had time to review.

Protect Owner and Guest Trust

Full transcripts settle guest disputes in minutes, not a full recording re-listen.

What Customers are Saying

TrackPulse AI lets our team see their call scores in real time, and that visibility lets them make adjustments for future calls, like noticing 'I haven't asked this question in the last five calls' and correcting course. This will be such a huge benefit to the team.

– Early Adopter, TrackPulse AI

The AI summaries in TrackPulse AI are incredibly helpful. If a customer has a concern, we’re able to quickly pull up the summary and see what was actually said on that last call. It's helped a lot with escalations, giving us a clear picture of what was discussed. It's a quick, reliable way to verify what actually happened on a call.

– Early Adopter, TrackPulse AI

Before, I was spending almost a full week each month manually listening to calls and scoring them: at least two days a week, trying to get through two calls per agent. Now, I'm down to two days a month, reading the transcripts to check if the AI got it right and approving it. I'm still giving the same quality scores and coaching, catching the same things I'd catch by ear, I'm just doing it in a fraction of the time.

– Early Adopter, TrackPulse AI

What's New?

Pulse AI is available now as a premium add-on for TrackPulse customers. It introduces four core capabilities built to give your agents more time with guests and your managers more visibility into every call:

AI Call Summaries

Generates a short, natural-language recap of the call and posts it to the Lead Activity Log within about a minute of hang-up, for every recorded and transcribed call, not just lead calls.

Full Call Transcriptions

Delivers complete, speaker-labeled, timestamped transcripts, with PII automatically redacted at transcription time.

AI Call Scoring

Automatically scores every eligible call against your existing manager-configured scorecard templates. Every score is clearly labeled as AI-generated and can be reviewed or overridden.

AI Lead Processing

Auto-fills Contact and Lead fields (name, email, phone, arrival and departure dates, party size, and more) straight from the call, both before and after your agent saves the disposition. It only fills empty fields, so nothing already on record gets overwritten.

Sign up before the end of 2026 to lock in early-adopter pricing. Contact your Customer Success Manager or the Track sales team to learn more.

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Frequently Asked Questions

Pulse AI is a premium add-on for TrackPulse customers that applies AI to call recordings to generate transcripts, call summaries, automatic lead updates, and call scoring. It runs quietly in the background during and after calls your agents are already having, so there's no new tool to learn and no extra steps added to their workflow.

Pulse AI is launching with promotional pricing for 2026, and the offer depends on whether you're an existing TrackPulse customer or new to the TrackSuite. Contact your Customer Success Manager or the Track sales team to learn more.

Yes. Pulse AI is an add-on to TackPulse, and it requires an active TrackPulse subscription.

Agents can disable AI Lead Processing call-by-call, and your admin controls whether that option is available to your team at all. Transcriptions and summaries cannot be disabled call-by-call.

PCI is permanently redacted at transcription time as a built-in part of the product, not an optional add-on.

Pulse AI is an add-on product to TrackPulse. Once purchased, customers can learn more about set up and how to start using Pulse AI in our Help Center: TrackPulse AI Product Guide and TrackPulse AI FAQs.

We're actively exploring more AI value on top of this initial release, including call coaching, property recommendations, call auditing, and call dispositioning, building on the scoring and transcription foundation Pulse AI ships with today.

Product Update