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TrackPulse

The reservations contact center built to convert every inquiry

TrackPulse unifies voice, email, SMS, and chat into an embedded CRM so every guest conversation, lead, and booking opportunity connects directly to your PMS. It's the modern, omni-channel evolution of the traditional hospitality call center: a true reservation hub built for vacation rental, hotel, and hybrid operators ready to turn reservations teams into a high-performing sales organization.
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Why TrackPulse with Pulse AI

TrackPulse is proven at scale

$ .9B

in call-attributed order value

%

more calls booked

Pulse AI saves time and drives conversions

%

of eligible calls scored automatically

%

less time spent on call review, same quality of coaching

VISIBILITY

Arm your team with data that builds better salespeople

Every inquiry, outcome, and missed opportunity becomes clear data that leadership can act on immediately.

COACHING

Convert more of the inquiries you already get

Shift the reservations function from a service desk into an active revenue driver.

SCALE

Get a platform built for where you're headed

Professional operators pair TrackPulse with TrackSuite to lower operational costs by 40% and boost average RevPAR by 14%.

From Blind Spot to Business Intelligence

TrackPulse turns your reservations hub into a single source of operational truth. It operates reliably at scale with real-time reporting, intelligent call routing, and an embedded CRM that surfaces guest and owner context.

  • Executive Summary Dashboard: Review bookings, campaigns, contact volume, and agent performance in one centralized view.
  • Real-Time Analytics: Track conversion rates, team performance, and call wait times as they happen.
  • Intelligent Call Routing: Direct every incoming call to the right agent instantly with smart queue management.
  • Embedded CRM: Access complete guest, lead, and owner records mid-call without changing screens.

Make Every Agent Your Best Agent

Pulse AI is a premium add-on that automates lead capture, call summaries, full transcripts, and call scoring. Full-coverage scoring helps every agent convert more of the inquiry volume you're already generating with zero extra steps for your team. 

  • Automated Call Scoring: Evaluate 100% of eligible lead calls automatically instead of manually reviewing one call per agent each week.
  • AI Call Summaries: For all calls that are recorded and transcribed. 
  • Full Call Transcriptions: Eliminate manual recap typing so agents stay focused on the guest.
  • AI Lead Processing: Auto-fill contact and lead fields directly from transcripts for immediate review.

Everything professional operators need

Own your entire direct booking funnel by pairing TrackPulse with the Direct Booking Solution. Connect directly to TrackPMS, and every booking runs on the native trust accounting, configurable system controls, and 20+ years of hospitality expertise your business is built on.

  • Unified Direct Booking Funnel: Connects seamlessly with TrackDMS (marketing) and TrackEcommerce (storefront) to capture leads from first click to booked stay.
  • Deep PMS Integration: Pairing TrackPulse with TrackPMS lowers operational costs by 40% and drives a 14% boost in average RevPAR.
  • Centralized Data: Keep reservations, guest records, and property details inside one system.
  • Broad Interoperability: Also integrates with Escapia, IQWare, Infor, Springer-Miller, Maestro, Opera, Brightside/RM4, RDP, and Visual One.

What Operators Say

”
Before, I was spending almost a full week each month manually listening to calls and scoring them: at least two days a week, trying to get through two calls per agent. Now, I'm down to two days a month, reading the transcripts to check if the AI got it right and approving it. I'm still giving the same quality scores and coaching, catching the same things I'd catch by ear, I'm just doing it in a fraction of the time.

– Early Adopter, TrackPulse AI
”
With TrackPulse there's been no downtime, no VoIP issues, no quality or recording issues. Everything’s been very smooth.

– Gay Weber, Carolina Mornings
”
The AI summaries in TrackPulse AI are incredibly helpful. If a customer has a concern, we’re able to quickly pull up the summary and see what was actually said on that last call. It's helped a lot with escalations, giving us a clear picture of what was discussed. It's a quick, reliable way to verify what actually happened on a call.

– Early Adopter, TrackPulse AI
”
It's another thing that I don't have to go out and piece together. It's fast. It's convenient. It's like a ticketing system for my rental guests. It’s fantastic. Everything just comes into TrackPulse.

– Brandon Thomas, Moose Management
”
TrackPulse AI lets our team see their call scores in real time, and that visibility lets them make adjustments for future calls, like noticing 'I haven't asked this question in the last five calls' and correcting course. This will be such a huge benefit to the team.

– Early Adopter, TrackPulse AI
”
There’s no better software than TrackPulse, in my opinion, for our call center.

– Dylan Bozarth, 30A Escapes

TrackPulse

  • Omni-channel voice, chat, and SMS management
  • Intelligent call routing and queue management
  • Automated call scoring against custom templates
  • Structured agent coaching workflows
  • Multi-brand call filtering and performance tracking
  • Outbound calling, prospect database, and conversion tracking
  • Integrated marketing campaign attribution
  • Real-time dashboards for conversion rates, agent metrics, and queue wait times

 

  • Mid-call visibility for guest, lead, and owner records
  • Enterprise CRM capabilities built directly into the workflow
  • Centralized management for contacts, leads, companies, and marketing campaigns
  • Automated triggers and follow-up workflows
  • Personal defaults for lead follow-up schedules
  • Threaded email conversations linked directly to guest profiles
  • Quote-to-lead integration connecting tape chart quotes directly to open leads
  • Native email marketing tools and guest surveys

Pulse AI

  • AI lead processing for automatic pre- and post-call lead enrichment
  • Instant AI call summaries for every recorded or transcribed conversation
  • Full call transcriptions with speaker labels, timestamps, and automatic PII redaction
  • Automated AI call scoring with configurable routing rules by conversation type, outcome, agent, and brand

More On TrackPulse with Pulse AI

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From Blind Spot to Business Intelligence: What Pulse AI Actually Changes On a Reservations Call
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TrackPulse and TrackCRM: Built for Reliability, Refined for How you Actually Work
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Scalability Without The Stress: How Moose Management Built A $500,000 Direct Booking Advantage
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Frequently Asked Questions

TrackPulse is a reservations contact center and reservation hub built for vacation rental, hotel, and hybrid hospitality operators. It unifies voice, email, SMS, and chat with an embedded CRM, so every guest conversation, lead, and booking opportunity lives in one system that's connected directly to your property management system (PMS).

Yes. TrackPulse integrates with Escapia, IQWare, Infor (Beta), Springer Miller, Maestro, Opera (OXI, with OHIP coming soon), Brightside/RM4, RDP, and Visual One. However, its deepest integration is with TrackPMS and the majority of current TrackPulse customers run TrackPMS.

TrackPulse is built primarily for professional operators with 100+ units running desk-based reservations teams, where call volume and multi-agent coordination make a dedicated contact center essential. It also fits 50-99 unit operators with desk-based reservations staff, but isn't designed for mobile or distributed teams.

A traditional call center typically handles phone calls as isolated, reactive events. Agents answer questions, log basic notes, and move on to the next ring. TrackPulse unifies voice, email, SMS, and chat in one agent experience with an embedded CRM, real-time reporting, and intelligent call routing. Integrated Pulse AI delivers automated call scoring and transcription. Together, TrackPulse turns your reservation desk from a simple answering service into a reportable, coachable revenue channel.

Yes. Our advanced CRM ships automatically with TrackPulse. It includes contacts, leads, companies, and campaign tracking, a shared email inbox, SMS, surveys, and email marketing via Brevo.

New TrackPulse subscriptions will include Pulse AI. For existing TrackPulse customers, Pulse AI can be added on at early adopter rates if you sign up before the end of the 2026 calendar year.

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